Frequently asked questions

Explore answers to common queries about AsienGrocery

• How does AsienGrocery work?

  AsienGrocery is your one-stop online store for high-quality Asian groceries and spices. Simply browse our product catalog, select your desired items, and add them to your cart. When you're ready, proceed to checkout, and we'll deliver your order to your doorstep.

• What types of products do you offer?

  We offer a wide range of products, including spices, masalas, rice, ghee, cooking oils, flour, and ready-to-cook items. Our inventory is carefully curated to provide you with the most authentic and diverse Asian culinary ingredients.

• How do I place an order?

  Ordering with AsienGrocery is easy. Browse our product categories, select the items you want, and add them to your cart. Once you've finished shopping, go to the cart and follow the simple checkout process.

• What payment methods do you accept?

  We accept payment by Credit card and bank transfer.

• Is my payment information secure?

  Yes, we take your security seriously. Our website uses secure encryption protocols to protect your payment information, ensuring a safe and secure shopping experience.

• How long does it take for my order to be delivered?

  Delivery times may vary based on your location. Generally, we strive to deliver orders within [mention the average delivery time] to ensure you receive your groceries promptly.

• How can I track my package ?

  You will be provided with a tracking number once your order is place. And the necessary details will be provided in your email.

• How do I change or cancel my order?

  We know how important your order is. So we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed.

• Can I contact my package delivery personal ?

  On the day of delivery you will be messaged the contact number and an OTP

• How to change my pickup address ?

  This can be done till the shipment has not left our premises. Once it is cleared from us, the address change is not possible.

• What is the refund policy on my order ?

  You can get a refund on any defective or damaged product delivered to you, upon safe return of the products.

• I placed an order, but never received a confirmation email. What should I do?

  If you haven't received a confirmation email after placing an order, please check your spam folder. If you still don't see it, contact our customer support for assistance.

• I placed an order, but haven’t seen any movement from AsienGrocery. What’s going on?

  Your order's progress can be tracked through the tracking information provided once the order is dispatched. If you have concerns, don't hesitate to reach out to our customer support for clarification.

• Why was my order cancelled?

  Orders may be canceled for various reasons, including product unavailability or payment issues. If your order is canceled, you will receive a notification explaining the reason. You can contact us for further assistance or to place a new order.

• Can I contact my package delivery personnel?

  On the day of delivery, you will be messaged the contact number and an OTP.

• How to change my pickup address?

  This can be done until the shipment has not left our premises. Once it is cleared from us, the address change is not possible. Address changes can be made on your account page.

• What is the refund policy on my order?

  You can get a refund on any defective or damaged product delivered to you, upon the safe return of the products.